About us

Your privacy

Welcome to our website recuperando.com
For Recuperando Srl your privacy and the security of your personal data are very important, which is why we collect and manage your personal data with the utmost care and take specific measures to keep them safe.
Below you will find the main information on the processing by Recuperando Srl of your personal data in relation to your browsing of recuperando.com and the use of the services offered. For detailed information on how Recuperando Srl manages your personal data, please read our Privacy Policy.
Some services may be subject to specific legal terms, in which case it will be our responsibility to give you all the appropriate information from time to time.

Who is the owner?
Below is the main information on the processing of your personal data carried out by Recuperando Srl based in via G.B. Vico 14 / A - 55042 Forte dei Marmi (LU) (Italy) Tax Code and VAT no. 02067110466 ("Recuperando Srl"), as Data Controller.
For any clarification, question or need related to your privacy and the processing of your personal data, you can contact us at any time by sending an e-mail to our address info@recuperando.it or by calling +39 0584 787016.

What data do we process and why?
The personal data that Recuperando Srl processes are those you provide us when you complete an order and purchase goods, and those we collect while you browse or use the services offered on recuperando.com.
Recuperando Srl can therefore collect data about you such as personal data such as name and surname, shipping address and billing address, navigation data and your purchasing habits.
Your personal data are processed for the following purposes:
- conclude and execute the purchase contract for goods offered on recuperando.com;
- provide you with the services of recuperando.com such as subscription to the newsletter;
- allow you to register on the recuperando.com website;
- manage your requests forwarded to our e-mail address info@recuperando.it.
In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute a contract with you or to provide you with the service you have specifically requested.

Who will process your data?
Your personal data are processed by duly trained personnel of Recuperando Srl as Data Controller.

How long do we keep your data?
We keep your personal data for a limited period of time which depends on the purpose for which they were collected, at the end of which your personal data will be deleted or in any case irreversibly made anonymous. The retention period is different depending on the purpose of the processing: for example, the data collected during the purchase of goods on recuperando.com are processed until all administrative and accounting formalities have been completed, therefore they are archived in accordance with local tax legislation. (ten years), those used to send you our newsletters until you ask us to stop sending.
For more information see our Privacy Policy.

What are your rights?
At any time, depending on the specific treatment, you can: revoke the consent to the treatment, know what your personal data are in our possession, their origin and how they are used, request their updating, rectification or integration as well as, in the cases provided for by the provisions in force, the cancellation, limitation of treatment or oppose their treatment. If you believe that the processing of your personal data has been carried out illegitimately, you can lodge a complaint with one of the competent supervisory authorities for compliance with the rules on personal data protection. In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data (http://www.garanteprivacy.it/).
This information may undergo changes and additions over time, we therefore invite you to periodically check its contents. Where possible, we will try to inform you promptly of the changes made.

Privacy Policy

1. General information
Who is the Data Controller?
Recuperando Srl with headquarters in via G. B. Vico 14 / A - 55042 Forte dei Marmi (LU) (Italy) C.F. and VAT no. 02067110466 ("Recuperando Srl"), is the Data Controller, ie the person who decides how and why to process your personal data.
You can always contact Recuperando Srl by writing to the above address, by calling +39 0584 787016.
Who is the Personal Data Protection Officer?
Recuperando Srl has designated a Personal Data Protection Officer.
If you wish, for any request regarding the protection of your personal data and the exercise of your rights, you can contact our Data Protection Officer (DPO), by writing to "Data Protection Officer" at the address of the Owner, or by e-mail at info@recuperando.it

2. What personal data do we collect?
The categories of personal data that Recuperando Srl collects and processes when you browse or shop on recuperando.com are the following:
a) we collect the personal data necessary to complete and execute your purchase on recuperando.com such as name and surname, e-mail address, shipping address, billing address, telephone and payment data;
b) we collect your e-mail address when you sign up for our newsletter service;
c) we process the personal data you provide us when you contact our Customer Service to provide you with the requested assistance;
d) to register your account on our site recuperando.com, we collect your name and surname, your e-mail address, your password and your date of birth.
e) in the event that you provide Recuperando Srl with personal data of third parties, for example in cases where you decide to purchase a product to be delivered to a friend, or to make a gift, Recuperando Srl will treat your personal data in the same way in which yours will be processed, only to conclude the order and the purchase transaction.
We inform you that Recuperando Srl does not process personal data relating to minors.
If you access recuperando.com and use the services offered by Recuperando Srl, you declare that you are of legal age.

3. How do we use the personal data collected?
Recuperando Srl collects and processes your personal data for the following purposes:
a) conclude and execute the purchase contract for the products offered on recuperando.com.
When you complete your purchase, we ask you for the personal data necessary for the execution of the contract, such as payment, anti-fraud checks if you choose to pay by credit or debit card, billing, product shipping and any management of the made.
b) registration on the Site and use of the services offered to registered users. Registration on the Site is possible by entering some personal information, necessary to ensure your identification and the performance of the services offered to registered users.
c) provision of the services offered on recuperando.com. To this end, Recuperando Srl needs to collect, in relation to each service and its characteristics, the personal data necessary for the performance of the service requested by you.
d) management of requests to our Customer Service, which uses the personal data you provide to satisfy your requests for information and requests for assistance.
e) sending of CVs. If you send us your CV to be considered for an open position application, we will use the information contained in your CV solely for that purpose. Your CV will be kept for a maximum period of six months, after which it will be deleted: if you wish, you can of course send us a new updated version.
We inform you that you may receive further communications from us even after submitting your unsubscribe request, as some submissions may have already been planned, our systems may take some time to process your request.
In relation to all the activities indicated above, we will process your personal data mainly through IT and electronic tools; the tools we use guarantee high safety standards, in full compliance with current legislation.

4. Your profile:
When creating your "my account" or "my account" we offer you the possibility to use the following services:
• My orders: track the shipment of your orders, change or return items that are not for you and see the history of your orders.
• My data: manage your registration data.
• My addresses: save or modify your addresses to always have them at hand and complete your purchases faster.

5. Legal basis of the processing
We process your personal data only in the presence of one of the conditions provided for by current legislation, and specifically:
a) for the conclusion and execution of a contract to which you are a party.
When we process your data for the conclusion of the purchase contract of which you are a part, we take care to use only the minimum information necessary for the execution of the same. This basis legitimizes the processing of personal data that takes place in the following activities:
- conclusion and execution of a purchase contract for the products offered on recuperando.com;
- registration on the Site and use of services reserved for registered users;
- provision of the services offered on recuperando.com;
- management of your requests by our Customer Service.
The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data to us or not, but in the absence of the requested data it will not be possible for us to conclude or execute the contract and your requests. This means that you will not be able to purchase the products and you will not be able to use the services of Recuperando Srl and that Recuperando Srl will not be able to manage your requests;
b) to follow up on a legal obligation.
In the event of the conclusion of a contract for the purchase of goods on recuperando.com, the User's data will be processed to fulfill the legal obligations to which Recuperando Srl is required in accordance with the tax provisions and other regulations to which Recuperando is subject. Srl. You are free to decide whether to conclude a contract and whether or not to communicate your data to us, but if you do so, your data will be necessary and will be processed to fulfill the aforementioned legal obligations to which Recuperando Srl is required.
The processing of CVs spontaneously sent, carried out to evaluate candidates with respect to a possible job position at Recuperando Srl, is legitimate as it is expressly authorized by a law, which specifies that in this case the consent of the person to whom they refer is not required. personal data. You are free to give us your CV or not, but failing that we will not be able to evaluate your application for a job position at Recuperando Srl;
c) for our legitimate interest.
Some of your personal data in case of purchase of products on recuperando.com by credit or debit card, may be processed to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and prosecute any fraudulent activity. For internal administrative purposes, the data may be processed by companies belonging to Recuperando Srl.
d) based on your consent.
We will carry out the following treatments only if you have given us your express consent:

6. Who will process your data?
Your personal data will be processed by the internal staff of Recuperando Srl specifically trained and authorized to process.
Your personal data will also be transmitted to third parties that we use to provide our services; these subjects have been adequately selected and offer a suitable guarantee of compliance with the rules on the processing of personal data. These subjects have been designated as data processors and carry out their activities according to the instructions given by Recuperando Srl and under its control.
The third parties in question belong to the following categories: banking operators, internet providers, companies specialized in IT and telematic services; couriers. Your data may be transmitted to the police forces and to the judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to allow Recuperando Srl to ascertain , exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

7. How long do we keep the data?

We keep your personal data for a limited period of time, which varies according to the type of activity that involves the processing of your personal data.
After this period, your data will be permanently deleted or in any case made irreversibly anonymous.
Your personal data is stored in compliance with the terms and criteria specified below:
a) data collected to conclude and execute contracts for the purchase of goods on recuperando.com: up to the conclusion of the administrative-accounting formalities. The billing data will be kept for ten years from the billing date;
b) Registered User data: the data will be kept until you request the cancellation of your My Account - My Account profile;
c) data relating to the payment: up to the certification of the payment and the conclusion of the related administrative and accounting formalities resulting from the expiry of the right of withdrawal and the terms applied for contesting the payment;
d) data collected in the context of the use of services offered on recuperando.com: these data are kept until the termination of the service or cancellation of the subscription to the service by the User;
e) data related to user requests to our Customer Service: the data useful to assist you will be kept until your request is satisfied;
f) CV: for six months from receipt;

8. Your rights
You can exercise your rights at any time with reference to the specific processing of your personal data by Recuperando Srl. You will find below their general description and how to exercise them.
a) Access your data and modify it: you have the right to access your personal data and to request that it be corrected, modified or integrated with other information. If you wish, we will provide you with a copy of your data in our possession.
b) Revoke your consent: you can revoke at any time a consent you have given for the processing of your personal data in relation to any activity for marketing purposes. Upon receipt of your request, we will promptly cease the processing of your personal data based on this consent, while different treatments or based on other assumptions will continue to be carried out in full compliance with the provisions in force.
c) Opposition to the processing of your data: you have the right to object at any time to the processing of your personal data carried out on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, Recuperando Srl will have to evaluate the reasons for your request.
d) Delete your data: in the cases provided for by current legislation you can request the cancellation of your personal data. Once your request has been received and examined, if legitimate, we will promptly cease processing and delete your personal data.
e) Request that the processing of your personal data be temporarily limited: in this case, Recuperando Srl will continue to keep your personal data but will not process them, unless it is subject to your different request and the exceptions provided for by law. You can obtain the limitation of the processing when you dispute the accuracy of your personal data, when the processing is unlawful but you oppose the cancellation of your data, when your data no longer serves us but you need it to exercise your right in court and when you object to the processing, during the period in which we evaluate the reasons for your request.
f) Request your data or transfer them to a person other than Recuperando Srl ("right to data portability"). You can request to receive your data that we process based on your consent or on the basis of a contract with you in a standard format. If you wish, where technically possible, we can at your request transfer your data directly to a third party indicated by you.
In order to exercise some of your rights described above you can access MY ACCOUNT or MY ACCOUNT on our site recuperando.com or alternatively you can contact us by calling +39 0584 787016 or by writing to our customer service info@recuperando.it
To ensure that our users' data are not infringed or illegitimate by third parties, before accepting your request to exercise one of the rights indicated, we will ask you for some information to be sure of your identity.

9. Security measures
We protect your personal data with specific technical and organizational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: the pseudonymisation or encryption of your data; the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore, Recuperando Srl undertakes to regularly test, verify and evaluate the effectiveness of technical and organizational measures in order to ensure continuous improvement in the safety of processing.

10. Complaints
If you believe that the processing of your personal data has been carried out illegally, you can lodge a complaint with one of the competent supervisory authorities for compliance with the rules on the protection of personal data.
In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data.
More information on how to present is available on the website of the Guarantor, at http://www.garanteprivacy.it.

11. Changes to this information
The constant evolution of our services may involve changes in the characteristics of the processing of your personal data described up to now. Consequently, this privacy statement may undergo changes and additions over time, which may also be necessary in relation to new regulatory interventions regarding the protection of personal data.
We therefore invite you to periodically check the contents: where possible, we will try to promptly inform you about the changes made and their consequences
The updated version of the privacy policy, in any case, will be published on this page, indicating the date of its last update.

12. Legislative references and useful links
The processing of your personal data is carried out by Recuperando Srl in full compliance with the regulations on the matter provided for by Regulation (EU) 2016/679 general regulation on data protection, the rules on the processing of Italian personal data and the provisions of the Authority of Italian control (http://www.garanteprivacy.it).